Terms of Use

1. Introduction

Welcome to Flovinity Ltd ("we", "us", "our"). These Terms of Use govern your access to and use of the Flovinity website at flovinity.co.uk (the "Website") and the services we provide.

By accessing or using our Website, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please do not use our Website.

2. Use of the Website

2.1 Permitted Use

You may use our Website for lawful purposes only and in accordance with these Terms of Use. You agree not to:

• Use the Website in any way that breaches applicable local, national, or international law
• Use the Website in any way that is unlawful or fraudulent
• Transmit any unsolicited or unauthorised advertising or promotional material
• Attempt to gain unauthorised access to our Website, servers, or databases
• Introduce viruses, trojans, worms, logic bombs, or other malicious material
• Attack our Website via a denial-of-service attack or distributed denial-of-service attack

2.2 Information Only

The Website is informational in nature. Whilst we provide details about our services and pricing, no binding contract for services is created through the Website alone. All service agreements are subject to separate written terms following consultation.

3. Intellectual Property Rights

3.1 Our Content

All content on the Website, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, and software, is the property of Flovinity Ltd or its content suppliers and is protected by UK and international copyright laws.

3.2 Limited Licence

We grant you a limited, non-exclusive, non-transferable licence to access and use the Website for personal, non-commercial purposes. You may not:

• Reproduce, duplicate, copy, or resell any part of our Website
• Modify, adapt, or create derivative works from our Website content
• Use our branding, logos, or trademarks without prior written consent

4. Service Information and Pricing

4.1 Service Descriptions

We make every effort to ensure that service descriptions, features, and pricing information on the Website are accurate. However:

• Services may be modified, updated, or discontinued at any time
• Pricing shown on the Website is subject to change (see clause 4.3 for protections applying to existing customers)
• All services are subject to availability
• Actual service delivery is governed by separate service agreements

4.2 No Guarantee of Results

Whilst we provide information about potential outcomes and benefits of our services, we do not guarantee specific results, including:

• Specific numbers of calls answered, leads, or bookings
• Revenue increases
• Search engine rankings
• Conversion rates
• Time savings

Past performance and testimonials do not guarantee future results. Actual outcomes depend on numerous factors including market conditions, business operations, and client engagement.

4.3 Call Rescue: Standard Service Terms

Unless a separate written service agreement states otherwise, our Call Rescue service is provided on the following standard terms:

• The service is billed monthly in advance on a rolling basis, with no minimum term
• You may cancel at any time before your next payment. Cancellation takes effect at the end of the paid period in which you cancel, and the service continues until that date. Fees already paid for the current period are not refunded
• A one-time setup fee of £297 applies, which is waived where the service starts within seven days of completing a free missed call audit
• For existing customers, any change to the monthly price takes effect only after at least 30 days' written notice, during which you remain free to cancel
• We may suspend or end the service with written notice where fees are unpaid or the service is used unlawfully

4.4 Free Missed Call Audit

Our free missed call audit is provided on the following terms:

• The audit is free of charge and carries no obligation to purchase any service
• The audit runs for approximately two weeks using a call divert set up on your phone with your consent. The divert is a standard network setting which you can switch off yourself at any time
• During the audit we answer calls you do not pick up, record caller details and call information, and pass these to you. This data is handled in accordance with our Privacy Policy
• If you choose not to proceed with a paid service after the audit, the call data recorded during your audit is deleted

5. Third-Party Services and Links

5.1 Payment Processing

Payments for our services are processed through third-party payment processors (such as Stripe). Your use of these payment services is subject to their respective terms of use and privacy policies. We are not responsible for the processing, security, or handling of your payment information by third-party processors.

5.2 External Links

Our Website may contain links to third-party websites or services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. You acknowledge and agree that we shall not be liable for any damage or loss caused by your use of any third-party websites or services.

5.3 Third-Party Tools

Our services may integrate with or utilise third-party tools, platforms, and services (such as telephone networks and call divert facilities, SMS and messaging providers, calendar and booking platforms, and payment processors). The availability and functionality of our services may depend on these third-party providers, including your mobile network's support for call divert. We are not liable for any interruption, modification, or discontinuation of third-party services.

6. User Content and Communications

6.1 Contact Information

When you contact us through the Website or provide your information for a booking or consultation:

• You consent to us using your information to respond to your enquiry and to provide the service you have requested
• You warrant that all information provided is accurate and truthful
• You are responsible for maintaining the confidentiality of any login credentials

6.2 Marketing Communications

We send marketing communications only where you have opted in to receive them, or where we are otherwise permitted to do so by law in respect of our own similar services. You may unsubscribe at any time using the unsubscribe link in our emails, by replying STOP to a text message, or by contacting us directly. Unsubscribing does not affect service messages relating to a booking or an active service.

7. Testimonials and Case Studies

Testimonials and case studies displayed on our Website represent individual experiences and results. These are provided for illustrative purposes only and should not be interpreted as:

• Guarantees of similar results for your business
• Typical results that all clients can expect
• Verified or independently audited claims

Individual results vary based on numerous factors including business type, location, market conditions, effort invested, and existing business practices.

8. Liability and Disclaimers

8.1 Website Availability

Whilst we endeavour to ensure the Website is available 24/7, we do not guarantee uninterrupted access. The Website may be unavailable due to:

• Scheduled maintenance
• Technical issues
• Circumstances beyond our reasonable control

8.2 Information Accuracy

The information on our Website is provided "as is" without warranties of any kind. Whilst we strive for accuracy, we do not warrant that:

• The Website will be error-free or uninterrupted
• Defects will be corrected
• The Website or servers are free from viruses or harmful components
• Information on the Website is complete, accurate, or current

8.3 Limitation of Liability

To the fullest extent permitted by law:

• We exclude all conditions, warranties, representations, or other terms that may apply to our Website or any content
• We will not be liable for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise arising from:
  • Use of or inability to use our Website
  • Use of or reliance on any content displayed on our Website
  • Any business losses including loss of revenue, income, profits, anticipated savings, business, contracts, goodwill, or data

8.4 Consumer Rights

Nothing in these Terms of Use excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited under UK law

9. Indemnification

You agree to indemnify and hold harmless Flovinity Ltd, its directors, officers, employees, and agents from any claims, losses, damages, liabilities, costs, and expenses (including legal fees) arising from:

• Your use of the Website
• Your breach of these Terms of Use
• Your violation of any rights of another party
• Any content you submit or transmit through the Website

10. Changes to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website following any changes indicates your acceptance of the new Terms of Use.

We will update the "Last Updated" date at the top of this page when changes are made. We recommend reviewing these Terms of Use periodically.

11. Termination

We may terminate or suspend your access to the Website immediately, without prior notice or liability, for any reason, including:

• Breach of these Terms of Use
• Fraudulent or illegal activity
• At our sole discretion

Upon termination, your right to use the Website will cease immediately.

12. General Provisions

12.1 Entire Agreement

These Terms of Use constitute the entire agreement between you and Flovinity Ltd regarding use of the Website and supersede all prior agreements and understandings.

12.2 Severability

If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

12.3 Waiver

No waiver of any term of these Terms of Use shall be deemed a further or continuing waiver of such term or any other term.

12.4 Assignment

We may assign our rights and obligations under these Terms of Use to any third party. You may not assign your rights or obligations without our prior written consent.

12.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, war, terrorism, labour disputes, or technical failures.

13. Governing Law and Jurisdiction

These Terms of Use and any disputes arising from them shall be governed by and construed in accordance with the laws of England and Wales.

You agree to submit to the exclusive jurisdiction of the courts of England and Wales to resolve any disputes arising from these Terms of Use or use of the Website.

14. Contact Information